Policies

We accept a number of payment options, but please note that payment of reservation is taken at time of booking. A credit card will be needed for security on arrival. This is to hold as a deposit against incidentals and damages. You may opt to put down a security deposit in cash (this will be accepted at the discretion of the management). If you have opted to pay by cash on arrival you need to contact the motel to make arrangements and this may not be possible during peak times.
All online bookings are to be paid at the time of booking and credit card fees apply.
0.75% non-refundable charge when you pay with any credit/debit card.

Payment Types Accepted
» Debit Card, Credit Card
» Master Card
» Visa, AMEX, Apple Pay
» Cash
» Eftpos Facilities

Check In and Check Out Times
» Check in is from 2:00 pm on the day of arrival. Departing guests should vacate the room by 10:00 am on the day of departure or as agreed to with the management.Office hours are from 8:00 am to 8:00 pm.
» A late check-in fee of $30.00 may be charged after 10 pm.
» A late check-out fee of $30.00 is charged for the first hour or part thereof and there after a full per night room rate will be charged.
Fees chargeable to guests account include, and are not limited to:
Smoking in rooms, room degradation (such as vomit, bodily waste, general damage, any problem sufficient to result in a room being withdrawn from its availability to be let) a $250.00 cleaning fee will be charged, plus a daily room tariff equal to the daily tariff that we would charge if the room was available to be let or any other rate that may be agreed to by the management, in accordance with business demand on the day, until the said room has been returned to its salable condition.
Lost or stolen keys will incur a $100.00 fee. Attempts will be made to contact the guest who will be given the opportunity to return keys taken. Failure to do so will result in the fee being charged to their credit card or bond.
Please note that motel rooms, apartments, all motel facilities and motel property is only for the enjoyment of registered guests.
» We do not allow visitors on the property.
» Pets and animals are not allowed on the property.
» A $50 charge is automatically charged for any unregistered guests on the property or pets, plus extra cleaning charge.

» A minimum of 10% of the total room charges will be deducted from all eligible refunds.
**Cancellations before 48 hours of the check-in time are free.
**Cancellations within the 48 hours of the check-in time will be charged the full amount of the booking.
**Long weekends, local special events will require a minimum of 14 days of cancellation notice.
The full amount of the reservation may be charged at any time prior to your arrival.
» Refunds for other cancellations will be at the discretion of the Management, depending on the circumstances of the booking.
» e.g. – Length of stay/peak times/weekends.
» No Refunds for room changes.
» No Refunds for early departures.
» No Refunds given after check-in.
» A minimum of 10% of the total room charges will be deducted from all eligible refunds.

Group Bookings
» A minimum of 10% of the total room charges will be deducted from all eligible refunds.
» 2 to 3 Rooms:
» 50% Deposit at the time of booking by Credit Card/Cash or Cheque.
» Full Balance to be paid at Check-In.
» Cancellations made within 48 hrs of check-in will not be refunded their deposit.
4 Rooms or more
» 50% Deposit at the time of booking by Credit Card/Cash or Cheque.
» Full Balance to be paid at Check-In.
» Cancellations made within 4 days of check-in will not be refunded their » deposit.
» Bonds
» A $200.00 bond will be charged for all bookings paid for by cash per room at the discretion of management.
» Bonds will be refunded at checkout with a satisfactory inspection of the room or rooms.

Rates
All room rates are set out on the rates sheet available from reception. Rates are per room per night based on single or double occupancy, unless otherwise stated. All rates are inclusive of the Australian Goods and Service Tax (GST)
The rates are subject to changes without notice.
The rates may increase without notice due to changes in but not limited to, the imposition of new government charges, taxes or levies.
A $50 charge is automatically charged for any unregistered guests or pets, plus extra cleaning charge.

Please note for bookings of 2 or more rooms, please advise the property the names of the guests staying, prior to arrival, using the special request box when booking or using the contact details found on the booking confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.